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Exelorate, Viki Johnston

The Power of Mindful Communication

  • 7 hours ago
  • 2 min read

Effective communication is the cornerstone of successful leadership.


For managers, practicing mindful communication not only strengthens relationships but also drives positive outcomes when conversing with team members. By approaching every conversation with intention and empathy, leaders can transform routine meetings into impactful dialogues that motivate, resolve conflicts, and foster professional growth.


Shifting Your Mindset for Success


Before engaging with a team member, it's essential for managers to intentionally shift their mindset. Instead of focusing on problems or shortcomings, center your thoughts on desired outcomes and growth opportunities. Ask yourself: "How can this conversation help my team member thrive?" This positive frame of mind sets the stage for constructive dialogue and mutual understanding.


Tips to Prepare Yourself

  • Practice Self-Awareness: Take a few moments to assess your emotions and biases. Ensure you approach the conversation with curiosity, not judgment.

  • Clarify Your Intent: Be clear about your purpose. Are you aiming to provide feedback, offer support, or solve a problem?

  • Plan the structure of the conversation: Identify the goal, the issue and the benefit to having the conversation

  • Visualize Positive Outcomes: Imagine the ideal result of your interaction and keep that vision in mind throughout the conversation.

  • Minimize Distractions: Silence your phone and close unnecessary tabs or documents to give your full attention.


One on one meeting

I’m not a big fan of the “Praise Sandwich”, I think it can create distrust if the receiver recognizes your attempt to finish on a nice comment after giving some negative feedback. It can also distract from the negative behavior you want to stop. Primacy and recency effect.


I do, however, believe starting the conversation with a positive note helps get everyone relaxed, even if it’s just a “thank you for making the time to talk”. This shows appreciation on your part.


Then to make sure you tackle the issue clearly and concisely, focus on facts and outcomes, not behavior. If the behavior is the issue, provide evidence of the impact, for example:

Don’t say “I don’t like your attitude; you need to stop being lazy and get on with your job”

What you should say “I have noticed your tendency to reply to a request with a question, or a negative comment, for example yesterday you said (give the example), I really want to understand what is happening and how we can help you become more successful in your role”.


Then:

  1. Listen Actively: Invite your team member to share their perspective and listen without interruption.

  2. Collaborate on Solutions: Work together to identify actionable steps or solutions, ensuring the team member feels involved.

  3. End on a Positive Note: Summarize the outcomes and express confidence in the team member’s abilities.

Leading people can be hard. If you get yourself in the right headspace before the conversation you can shift the whole dynamics of the interactions.

Mindful communication empowers Leaders to create meaningful connections and drive positive change.


By preparing yourself, setting a supportive environment, and structuring conversations thoughtfully, you can inspire your team, resolve challenges, and foster a culture of growth and respect.

Let me know how you like to set yourself up for success when preparing for a challenging conversation.


Drop me a message at: viki@exelorate.com

 
 
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