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When the problem isn't the real problem


How was your month? How many Lightbulb Moments did you get to experience? I'd like to share my biggest one with you.

Ever tried to fix something and then uncover something you hadn’t anticipated and now the original problem seems insignificant. Yeah that! Whether it’s a leaky tap, misfiring car, missed deadlines or an underperforming team. Often, we find the surface problem is not the real problem.

But that’s good right, we need to fix the deeper problem to get the results we wanted. Easy to do when it’s a tap or car part, even with the unexpected extra cost we understand the longer-term benefits.

What about when it’s your team, or your business or your personal performance? Not so easy to accept, is it? Maybe we can just pass the blame on to someone else or the situation, maybe we can stick our heads back in the sand and pretend it didn’t happen?

Poor performance is a lot like a leaky tap. Use sticky tape to hold the leak, or just ignore it and it will go away, right? Wrong, like that tap, it will drip, drip, drip, and the noise will keep you awake at night. Then when the pressure builds up it the tape gives way, you have a full-on, high-pressured outburst. And I’m not talking about the tap!

If you have team members who feeling overwhelmed, and there’s a lot going on to create that right now. Or if you are trying so hard to keep going, despite the negative voice in your head. You may need to take some time to uncover and face the deeper issue. Deal with the source.

Ask yourself.

How is this a problem? Not why, but how. How, will uncover how the problem is manifesting itself in your life. How is it holding you or your team members back? How you are able or not able to respond, how it makes you feel? Unconsciously we already know why it’s a problem, asking a different question will get you different answers.

How am I showing up when this happens?

How is this person/my team responding when this happens?

How could I get a different result?

How can I use what I already know to resolve this problem?

How do I feel about this problem and how would I rather feel?

We can’t always control what is happening to us and around us, but we can control how we react. The real problem might be how you responded to something or someone, it might be how you felt about a certain situation, it might be how you created a pattern that you need to break? Taking responsibility for how you reacted or felt can help resolve a problem, which on the surface looked like something else entirely.

Change your question and get a different answer, then you can get to the real problem and find a right solution. It might be how the tap was plumbed in, or how old the tap is?

Get to deeper problem and find the deeper solution.

If you want to learn more about getting deeper solutions, let me know. I’d love to teach you how to uncover your "How" and find solutions to the problems that are holding you back.

Get to the deeper issue. Let me know how that goes, I'd love to hear about any lightbulb moments you have


Thanks for reading, I hope this has given you some things to think about and you have some of your own Lightbulb Moments.

I'd love to hear about them.

If you would like some help experiencing them, I'd love to help.

Please share this with anyone you know who loves experiencing Lightbulb Moments.

Enjoy the Ping!

Viki Johnston


Viki Johnston, a Brit who has recently moved to Southern California with her family, is a self-confessed learning junkie. Having flunked out of school at 17, she spent the next 30 (cough) years trying to figure out why learning stuff is so hard. She made it her mission to help others believe in their abilities and achieve more than they thought possible. Now through her coaching and business focused training she helps others to experience the "light bulb moment" and strive to greatness.
Her heroes are Sir Richard Branson and Brené Brown for their inspiration, and her Husband, whom without she would never have been able to live a life full of her own "light bulb moments".


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